Better Business Bureau

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Trust between a business and customers is everything. Truly. That’s why accreditation with organizations like the Better Business Bureau has long been a standard to distinguish good, reputable businesses from those delivering bad products and service. It’s a layer of protection and security offered to consumers when they’re investing in a product.

According to the BBB, their mission is to “advance marketplace trust” by:

  • Setting standards for marketplace trust
  • Encouraging and supporting best practices by engaging with and educating consumers and businesses
  • Celebrating marketplace role models
  • Calling out and addressing substandard marketplace behavior
  • Creating a community of trustwrothy businesses and charities

The BBB functions to promote two main ideals, integrity and performance. At Capstone Roofing, those ideals are of the utmost importance to us. Our goal is to deliver a product and service to our customers that meets and exceeds industry standards. That is why it only made sense for us to become accredited with the BBB, adding another layer of trust for our customers when they’re looking to invest in a roof. Their site can easily be accessed and roofing contractors in your area can be checked.

Don’t be fooled by uninsured, low-quality, out of town roofing companies making promises they can’t keep. A roof is one of your largest home investments. We enourage you to do your homework and utilize resources like the BBB to hire the best company for your project.

Consider the WHO behind the product you’re buying

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Pop-Up stores are becoming more than just a passing trend. These days it’s difficult to find a market segment this kind of strategy hasn’t touched. And, the roofing industry is no exception. The Pop-Up industry has grown to nearly 10 billion in sales, according to PopUp Republic . Of course this kind of buying option can be fun for consumers; who of us isn’t motivated by convenience, speed of sale and one-of-a-kind products? No one wants to miss out on a deal! Unfortunately, this trend often doesn’t translate well when it comes to more expensive products, especially ones that could require maintenance over time. Products like roofs.

That’s one of the biggest reasons why many insurance companies and real estate agents alike will urge their customers in need of a new roof or roof repair to shop local. Finding a brick-and-mortar business that is established in the community is worth more than you may think. Sure, the new kiosk, store-front down the street promising a quick sale and cheaper price may seem appealing, but consider the who behind the product you’re buying.

 

Here are some great ‘who’ questions to ask yourself:

  • Who, exactly, am I buying from? Is this a local family I’m supporting?
  • Who will take care of warranty or repair issues should they arise?
  • Who can you speak to should you have questions in the process? Are you going to be passed around a large company in an impersonal way or is there a direct person you know you can contact, easily?
  • Who will quickly come to my aid in an emergency? Is your emergency their priority?
  • Who is invested in your community? Is the company you’re choosing helping your local town in any way?

 

At Capstone who we are is just as important, if not more, than what we do. Sure, we believe our company delivers a great product and service to you, our customers. Yes, we’ve got our certifications, taken the classes and have the insurance and endorsements. But, more than that, we’ve got roots. Roots in this community. Born and raised in Stillwater, owner/operator Scott Campbell takes pride in the long-lasting relationships he has with customers and in the reputation he has earned in this industry. With a background in custom building and general contracting, Scott has a wealth of knowledge that gets passed along to each roof Capstone completes.

We know that quality matters to you. You should know it matters to us at Capstone Roofing, too. As a business, we’re invested here. As your neighbor, we aren’t going anywhere.

So, the next time you’re shopping for a roof-or any substantial home improvement project-we’d like to encourage you to consider the who behind the product. Shopping local matters for both the business owner and, we’d argue, for you the consumer.

 

 

Metal Roofs

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Need a metal roof for a large commercial business or industrial warehouse? Maybe you’re looking to add metal to an area on your house for some character. Big jobs or small, you may have discovered that not all roofing companies offer metal roofs.

The Metal Roofing Alliance is a great resource for consumers and roofing companies alike. It provides a search engine for individuals to learn about metal roofs as well as look for MRA members in their area. As a roofer, it allows you to have a platform to distinguish yourself as a professional in this specific type of roofing material, connecting you with consumers looking for a reputable provider and installer.

Another great feature, the MRA site allows you to upload a photo of your home and visualize how a metal roof will look, offering you a wide variety of features and colors. As an added bonus, you can ask questions about a new or existing metal roof and one of their experts can respond in a forum.

More great news if you’re in the market for a metal roof in Oklahoma: Capstone Roofing is proud to be a member of the MRA and offers metal roofing, along with shingles and roof coatings. Give this local, licensed and insured installer a call today: (405) 338-ROOF

Tips to Avoid Roof Repair Fraud

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All too often property owners get taken advantage of when it comes to home and roof repairs. These unsuspecting, trusting individuals expect quality work and mistakenly hire people who ‘talk the talk’, but don’t necesssarily ‘walk the walk’, when it comes to credentials and certifications. Unfortunately, it’s an easy mistake to make, especially in the construction industry!

The state of Oklahoma has been increasing the requirments in numerous construction industries to protect property owners, including endorsements in the roofing industry. These requirements separate the professionals from the fraudulent businesses preying on people unknowledgeable of the industry standards.

Here are some tips to AVOID Roof Repair Fraud:

  • Ask for a License or Registration
  • Verify the Contractor’s License Information by checking the CIB site
  • Request and Check References
  • Obtain a Written Contract
  • Vertify locally, whether permit is required and/or issued

In just a few short minutes you can eliminate the risk to you as a property owner! Don’t waste your time and hard-earned money on a company claiming to offer a product or service they are not qualified to deliver. Make it easy on yourself and check with the Construction Industries Board. Their site is well-equipped to quickly check credentials across the state.

Capstone Roofing is proud to have met the indsutry’s requirements for both residential and commercial roofing. We have our commercial endorsement, something few in this area of Oklahoma have. (405) 338-ROOF

 

 

Buying or Selling a Home?

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Spring is almost here and with that, the onslot of homes getting ready to hit the housing market. Whether you’re looking to sell your current home or searching to buy, chances are you’re noticing the value of a great roof.

Here are 3 things to keep in mind when buying or selling a home:

  1. Roof issues are one of the top problems found during home inspections.
  2. A bad roof could get your mortgage application denied.
  3. Roof warranties can be transferred, but there are limitations; read the fine print to obtain transfer.

According to an HGTV article, the most common problem found during home inspections is roof-related. “Most important is the number-one defect detected during the inspection process: moisture and drainage. This is the leading cause of dry rot, major structural damage and toxic mold. It is important that grading of the property slopes away from the home. The roof must be inspected and be watertight”. In other words, a roof problem is a big deal. And a bad roof to a potential new buyer, a deal-breaker.

In this article by mymortgageinsider.com, a bad roof is one of the top 5 reasons a mortgage application is turned down. It’s important for buyers and sellers to take this information into account when applying for a mortgage loan. A new roof is something that is often a negotiated item between the parties and sometimes is a cost that is split. Knowing a reputable, local roofer (like Capstone Roofing, if you’re in Oklahoma) is so valuable in this process so that you get a real number estimate that is accurate to with which to negotiate.

Another thing to keep in mind when you’re buying or selling a home is a roof warranty transfer. Buyers should make sure to get the warranty of a new roof transferred when making their home purchase. Many times there is a fee involved in this process. Also important to note, most manufcaturers only allow transfers one time to one buyer. The security of a new roof is a great thing but, even better, a roof with a transferable warranty!

Don’t go into the buying or selling process blind. You can alleviate stress by educating yourself before an issue arises, especially one involving a roof. Contact a professional roofing contractor to get an estimate or inspection to know exactly what costs are involved; it could just save you a lot of time and money.

CertainTeed

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CertainTeed has been a trusted roofing shingle manufacturer for many, many years. “Founded in 1904 as General Roofing Manufacturing Company, today, CertainTeed® is North America’s leading brand of exterior and interior building products, including roofing, siding, fence, decking, railing, trim, insulation, gypsum and ceilings”. Clearly, this company has done a lot of things right!

As with most roofing shingle manufacturers, CertainTeed has a certifcation program in place to distinguish qualified roofing contractors from their competitors. Their Master Shingle Applicator program allows contractors looking to further their roofing knowledge a way to gain specific product insight. This kind of educational program benefits customers by giving them a way to easily recognize a company who has gone through the qualification process, setting them apart from average roofers.

Capstone Roofing is pleased to have our Master Shingle Applicator certification. In fact, we are the only CertainTeed roofing pro within 35 miles of Stillwater. Customers can easily locate the nearest professional CertainTeed installer with their Find a Pro search tab located on their Web site. Simply put your zip code in and define your search area to find the professional closest to you; it’s a great tool.

As always, an educated consumer is something we always encourage. Make sure you make a quality choice when making a big investment like a roof installation. And, whether it’s a new roof, roof repair or re-roof, remember the roofing pro nearest to you.

 

 

Commercial Roofing Endorsement

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A commercial endorsement in the roofing industry is a big deal and fairly difficult to obtain. The state of Oklahoma has procedures, tests and requirements in place for those in the roofing profession to secure this license. Not only do such professionals have to apply and pay for this certificate, as they do to meet Okalahoma’s residential roofing requirements, but these roofers must also take a lengthy and difficult test, emphasizing commercial roofing procedures, laws and specifications. In addition, a commercial license requires a company to secure, at minimum, $1M general liability insurance. The difficulty of this test eliminates many applicants and therefore separates these professionals from the rest.

This kind of distinguishment is an asset to the roofer and potential clients and Capstone Roofing is pleased to have this commercial endorsement. As one of only a few roofing contractors locally to hold this license, we are confident we can use our expertise to handle your commercial roofing project.

As a potential commercial customer, it is important to make an educated selection because your project is generally bigger in size and therefore more costly. Making a sound choice for a qualified, endorsed roofing contractor is essential and legally necessary. There are fines in place for contractors performing any commercial roofing without this endorsement. This kind of legal action could bring your project to a hault. Whether it’s metal, shingled or a roof coating, and whether it’s new constrution or a re-roof, a commercial contractor must have their endorsement. 

So, the next time you need to hire a roofing contractor for a commercial (or residential) project, we strongly encourage you to do a little homework. Make sure they are commercially endorsed and in good-standing with the state of Oklahoma. Head over to the construction industries board site and see for yourself exactly who you are hiring.

Owens Corning

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As you may know, Owens Corning is a well-known and reputable shingle manufacturer. Since 1938, they have been huge in the roofing industry. This company helped transform the old-style, organic shingles of yesteryears by patenting ones made with fiberglass back in 1965. Their brand has expanded and become quite popular, continuing to deliver quality, innovative roofing products to their customers and installers.

Capstone Roofing is now the only preferred contractor in the city of Stillwater to meet the professional roofing requirements as part of the Owens Corning Roofing Preferred Contractors program. As specified by the company, these preferred contractors “are part of an exclusive network of roofing professionals who meet high standards and strict requirements for professionalism and reliability”.

As is true in many industries, not all suppliers and installers are the same; the good ones are good for a reason. It takes time and commitment to quality to stand out from the competition. Capstone is dedicated to consistently delivering products that meet or exceed industry standards. It is partnerships with reputable companies such as Owens Corning that allow us to install great roofs and give us a platform through their professional programs. It’s an honor to be recognized in this way and we hope it gives our clients even more peace of mind when choosing Capstone as their roofing contractor.

Thank you, Owens Corning!

Wind Damage and your Roof

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Oklahoma winds can be brutal, can’t they? Meteorologists regularly forecast high winds around the state and, unfortunately, it’s not always a seasonal happening. With these changing weather patterns always around us, as Okies, we’d like to remind you about the damage high winds can cause your roof. Just this month, Oklahoma has experienced gusts up to 50 mph and we aren’t in “tornado season”!

Even storms that produce little or no hail can damage your roof. Over time, intense winds can create problems with lasting effects. Strong winds carry debris that can compromise the life of your shingles. In this informative article, according to the National Roofing Contractors Association (NRCA), most wind damage to a roof starts on the edge. The loosening of shingles at the edges eventually moves to other areas of your roof creating a number of issues. And, because winds don’t sweep across surfaces uniformly, the damage also varies.

So, how do you detect this kind of damage? Maybe you’ve seen shingles blown off or perhaps you’ve noticed the edges of your roof line coming up. These are clear signs your roof has been compromised. What can be even more concerning, however, is the damage you aren’t able to see from the ground. For this kind of inspection, a local, reputable roofer should be called. Someone who can assess the integrity of your shingles is a valuable asset to a property owner.

It’s important to remind you that wind damage to your roof can lead to poor insulation and, poor insulation costs you money. What appears to be a minor issue with a few shingles missing, if left for long, can snowball into a much larger issue. Don’t procrastinate if you suspect you have wind damage to your roof. Let a professional at Capstone Roofing provide you a free inspection and, if needed, repair your roof properly.

 

Certified Roofing Installer

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Did you know there are certifications for roofing installers?

Roof manufacturers have various programs in place which allow roofing contractors and their installers to achieve certifications through their manufacturing company. These certifications vary, as do each of the requirements for them.

This allows roofing companies to distinguish themselves and gives property owners another way to spot a legitimate roofer from a not-so-professional one. It’s a win/win for both the roofer and the client. The roofer gains further training to better their company and installation practices by providing education, allowing them to install a roof that meets or exceeds industry standards. The customer benefits in a big way getting a roof that is installed properly as well as having a more professional experience, start to finish. Peace of mind for everyone involved!

Capstone Roofing is pleased to be a certified residential roofing contractor through MalarkeyRoofing. As defined by Malarkey, “The mission of the Certified Residential Contractor Program is to provide a “shared value” concept bringing together industry roofing application details coupled with factory trained applicators using high quality Malarkey Roofing Products®.” Capstone has the privilege of being a ‘trusted partner‘ with an exceptional manufacturer. Even better, Malarkey has a residential shingle that is manufactured right here in Oklahoma. Customers can choose a local, professional roofer like Capstone and a made-in-Oklahoma product, too…a great combination!

So, next time you’re in the market for a new roof, take a look at what kind of certifications a roofing company may or may not have. Doing so could allow you to make an objective, quality selection.